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Privacy Policy

This “Privacy Policy” sets out how The Florist of Poundbury Limited (“we”, “our”, “us”, “TFOP”, or “The Florist”) uses and protects your information. We are committed to protecting the privacy of all users of our website. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.


We are the “data controller” of the information you provide to us and are a UK registered company under 13265386


1. Contact us regarding your Information

If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact our Data Controller by:

Email to:


2. Information

We collect two types of information from you; ‘Personal Information’ (anything which identifies you as an individual, either on its own or by reference to other information) and ‘Aggregate Information’ (non-personally identifiable and anonymous data).


2.1 What we collect.

  • The information we collect depends on the context of your interactions with us. We may collect the following information:

  • Full name

  • Contact information (including email, phone, postal address)

  • Demographic information (such as postcode, preferences)

  • Other information relevant to customer surveys  


2.2   Why we collect Information.

  • We will only ever hold, use or disclose your Information for The Florist-related business. We collect personal information so that we can operate effectively and provide customers with the best possible service. These include:

  • Processing orders that you may make through our website.

  • Processing a card payment through a third-party who only have access to the Information you provide directly to them when you make the card payment.  

  • If you have signed up to our subscription service for the purposes of emailing you about new services, offers or other information we think you may find interesting using the email address which you provided. 

  • Improvements to our products and services

  • Keeping you up to date with important changes to The Florist of Poundbury

  • To answer your queries regarding The Florist-related services

  • We may use the information to customise the website according to your interests.


3. Processing your Personal Information

We are committed to processing Personal Information fairly, lawfully and in a way you would expect given the nature of our relationship with you. Under UK laws, the main reasons we would process your Information are:

You have given us consent; where consent is required for our use of your Personal Information we will ask you to positively opt-in, such as job applications

To enable us to pursue your legitimate interest to deliver services or products to improve our offering to you, such as marketing, we will respect your preferences for contacting you.  


4. Marketing

We would like to use your personal data to send you details of our products or services identified as likely to be of interest to you. We will only send you information in line with the venue and preferences you selected when you provided this personal data.

You may unsubscribe to our emails at any time through an unsubscribe option.


5. Third-party data processors

In carrying out our business, including our obligations to you, we do not share our information with third parties unless we have your consent to do so.


6. Retention periods

We will keep your Personal Information for as long as is reasonably necessary for the purpose for which it was collected, as explained in this Policy.

The majority of our systems are three years however if you would like to find out the retention period for any in particular please get in touch with us directly and we'll be able to confirm this for you.

In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example your email address) in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.  However if you have any question with regards to what we hold please refer to the next section.


7. Data subject’s rights

You have rights in respect of your personal data we hold about you. We will need to confirm your identity before we can consider your request, but details of these rights are set out below.

You can exercise any of these rights by contacting us at the postal address or email address shared at the top of this page, free of charge.

If you want to know more about your rights, the ICO has more guidance on their website here. 


8. Complaints

If you are unhappy with any aspect of our handling of your data you can contact us at the postal address or email address above. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using  


9. Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.   


10. Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


11. Third party websites

Our website contains links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, you should read their privacy policy, which may differ from ours.


12. Changes to the Privacy Policy

The Florist may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd August 2023.


© 2023 THE Florist of Poundbury. All rights reserved.

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